Kyndryl Holdings, Inc. (KD) CEO Martin Schroeter on Q1 2023 Results - Earnings Call Transcript

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Kyndryl Holdings, Inc. (NYSE:KD) Q1 2023 Earnings Conference Call August 4, 2022 8:30 AM ET

Company Participants

Lori Chaitman - Global Head of Investor Relations

Martin Schroeter - Chairman and Chief Executive Officer

David Wyshner - Chief Financial Officer

Conference Call Participants

Tien-Tsin Huang - JPMorgan


Good morning, and welcome to the Kyndryl First Quarter 2023 Earnings Conference Call. [Operator Instructions] Please be advised that today's call is being recorded.

I will now turn the call over to Lori Chaitman, Global Head of Investor Relations at Kyndryl. You may begin.

Lori Chaitman

Good morning, everyone, and welcome to Kyndryl's Earnings Call for the Quarter Ended June 30, 2022, the first quarter of our new fiscal year.

Before we begin, I'd like to remind everyone that our remarks today will include forward-looking statements. These statements are subject to risk factors that may cause our actual results to differ materially from those expressed or implied, and these statements speak only to our expectations as of today. For more details on some of these risks, please see the Risk Factors section of our annual report on Form 10-K for the year ended December 31, 2021.

Kyndryl does not update forward-looking statements and disclaims any obligation to do so. In today's remarks, we will also refer to certain non-GAAP financial measures. Corresponding GAAP measures and a reconciliation of non-GAAP measures to GAAP measures for historical periods are provided in the presentation materials for today's event, which are available on our website at

With me here today are Kyndryl's Chairman and Chief Executive Officer, Martin Schroeter; and Kyndryl's Chief Financial Officer, David Wyshner. Following our prepared remarks, we will hold a Q&A session.

I'd now like to turn it over to our Chairman and CEO, Martin Schroeter. Martin?

Martin Schroeter

Thank you, Lori, and thanks to each of you for joining us today. I am enthusiastic about our momentum and proud of what the team has accomplished over the last 3 months. On today's call, we'll share Kyndryl's quarterly results and update you on our progress. I'll discuss our strategy and how we're executing on our 3 As initiatives, alliances, advanced delivery and accounts, which are driving us toward profitable growth. Then David will provide more detail on our first quarter financial results, reaffirm our fiscal 2023 outlook and linked our recent progress to our financial goals.

It's been nine months since Kyndryl became an independent publicly traded company, and I am just as excited today about the opportunity ahead as I was on day 1. As you can imagine, there's never a no moment post-spin. There's plenty of work to do to transition internal processes, build the new culture and seize market opportunities. For those of you who are new to the Kyndryl story, prior to our spin-off last November, we operated largely as a captive services provider, focused on supporting the products and technologies that IBM offered to its customers. Today, we are the world's largest IT infrastructure services company designing, managing and modernizing complex mission-critical systems at scale for some of the world's largest organizations.

I'm proud of how quickly we're charting a new course to better serve our customers through our new alliances with a range of top-tier technology providers and enhancements of our services delivery driven by upskilling and automation fueled by data, IP and best practices. Our new freedom of action has given us the opportunity to be part of a much larger and growing ecosystem that really matters to our customers, expanding our addressable market from about $240 billion to $415 billion and growing. By 2024, this IT services market is expected to grow to about $510 billion.

Our expanded collaborations with leading technology providers are making us more relevant to our customers and allowing us as their long-standing trusted IT partner to support and accelerate our customers' digital journeys in cloud, security, data and intelligent automation with a multi-vendor strategy. Equally important with our independence, we can now invest in our business to create new capabilities deliver them at scale by gaining certifications and credentials for our already skilled technologists and thereby, grow our share of wallet with our existing customers.

Through our six practices, we can now meet needs that our customers have been asking us to meet for years in areas that we were previously prevented from serving. We're solidifying our position as a leading global provider of IT infrastructure services. We continue to generate twice as much infrastructure services revenue as anyone else and are uniquely focused on this sector of the market.

Our customers trust us to manage their most critical systems and we do it with the highest level of quality. I am really proud of our delivery teams. They continue to produce top-tier Net Promoter Scores generally north of plus 50. We continue to meet more than 99.7% of our service level agreement threshold with the June quarter being another quarter of above-target performance. We're pleased to have been named a leader in Gartner's Magic Quadrant for Managed Mobility Services and to be recognized as 1 of only 4 industry engineering specialists and integrators in Gartner's recent report on 4G and 5G networking. Our NPS and SLA metrics, along with a growing list of external accolades highlight the world-class nature of our offerings. There are significant opportunities in front of us, and we understand that the macroeconomic environment is on many people's minds right now.

At Kyndryl, we run mission-critical IT systems, the hearts and lungs of our customers' operations, including global banking organizations, airline reservation systems, mobile networks and industrial supply chains. The essential nature of our business provides us some natural insulation to macro factors. In addition, our 3 As initiatives gives us a substantial opportunity that are specific to us and independent of the broader economy. Executing on these initiatives will deliver the benefits we need to strengthen our overall business performance and unlock substantial value for our customers, our employees and our stockholders alike.

A key enabler of our strategy has been the rapid build-out of our technology alliances and capabilities. Between November and March, we signed new collaborations with all 3 cloud hyperscalers, Amazon Web Services, Google Cloud and Microsoft Azure as well as many other leading technology companies. Since year-end, we've increased our cloud-related certifications by 36%, bringing our total to nearly 22,000 and giving us more capabilities to deliver cloud services.

This quarter, we've expanded or established new partnerships with Cisco, Five9, NetApp, Oracle, Red Hat, SAP and Veritas, continuing the theme of Kyndryl aligning with other top-tier technology providers now that we're independent. Customers are seeing how quickly we're leveraging these relationships, and they're now asking us to help them migrate a portion of their workloads to the cloud manage their explosive growth in data, integrate legacy and new technologies from multiple partners and address their urgent need for cybersecurity and resiliency. It is remarkable to see how fast our relationships are expanding.

One example of this is a global bank, where we have a nearly 20-year business relationship. We run mission-critical systems and the infrastructure behind their systems of record. Our relationship began in the early 2000s with traditional data center outsourcing for 1 of their divisions, including mainframe services work. The scope of our work has expanded over time across geographies and divisions. Most recently though, we not only extended our contract tied to legacy systems, we also added hyperscaler cloud work. And beyond that, the integration required to make sure the bank is running the right workload on the right platform. We're now supporting our customer across their architecture, data and application security, resiliency and systems innovation.

We're adding value as a trusted strategic partner that has the technology expertise to meet their complex evolving multifaceted needs. And at the same time, we're driving profitable revenue growth for our business as we increase our services revenue from this customer. This example is just 1 of the many that have been either executed already or are in the works across a range of industries, geographies and customer needs.

Back in February, we committed to sharing our progress on our 3 As initiatives. As a reminder, we provided targets of at least $1 billion in signings tied to hyperscaler alliances this fiscal year, $200 million in annualized cost savings from advanced delivery by year-end and $200 million of annualized pretax benefit from our accounts initiative. I am pleased with the progress we've made in such a short period of time on our 3 As, and we're on track to deliver on our fiscal 2023 milestones for each of these initiatives.

In our Alliance initiative, we generated $235 million of hyperscale-related signings in the quarter, putting us on track to achieve our $1 billion annual target. We're increasingly going to market with hyperscalers to seamlessly meet customers' needs. As a Microsoft Azure expert managed service provider and premier partner with both AWS and Google, we have immediate credibility as well as unique knowledge of our customers' existing infrastructure and workloads. And the pace at which we've built our team certifications, credentials and capabilities puts us in a position to provide the top-tier levels of service that customers have come to expect from Kyndryl. This is demonstrated by another strong quarter of signings growth in advisory and implementation services, which were up 27% in constant currency compared to last year.

We are using our new technology partners to grow our share of wallet with existing customers. In our advanced delivery initiative, we're investing in high intelligent automation and new ways of working, which frees up our people to be reskilled and redeployed to in-demand opportunities. This quarter, we expanded our proprietary delivery automation tooling to run more than 24 million automation events a month, more than double where we were a year ago. This significantly increases the level of service and resiliency we provide to our customers.

In the process, we freed up more than 1,900 of our people to serve new revenue streams and backfill attrition. When we free up people, we're increasing our productivity and the associated cost savings are running at an annualized rate of $100 million as of quarter end, equal to half our fiscal 2023 year-end objective. And at the same time, we're creating new opportunities for our people and reducing the extent to which we need to hire external talent.

In our accounts initiative, we are directly engaging with our customers where we're not generating an adequate return on the efforts and capital we're expending. The response from customers has been positive, and a number of them have already expanded our scope of delivery services, capitalizing on our broader ecosystem and new capabilities. In some cases, we're optimizing our cost basis through automation and greater standardization, while in other cases where we are near contract expiration we have the opportunity to discuss pricing or agree that Kyndryl will exit elements of work that are unprofitable for us.

Our engagement efforts so far resulted in a meaningful increase in the projected margins associated with these accounts reflecting our focus on signing profitable business. In the June quarter, we're already realizing pretax benefits at a rate of roughly $52 million a year, putting us on track to achieve our $200 million year-end run rate goal. The momentum we're demonstrating in our 3 As initiatives is driving us towards the strategic objectives we laid out last year, transforming Kyndryl to operate across a broader technology ecosystem, evolving our business mix, returning to revenue growth and expanding our margins. We're operating differently with the new mission and value proposition.

As we execute on our 3 As initiatives, we more forcefully to strengthen the margin profile of our business and progress toward our goal to return to profitable revenue growth in calendar year 2025, we will unlock substantial value. We'll continue building a culture that is flat, fast and focused on customer success, and we'll continue positioning Kyndryl to be the employer of choice and the partner of choice for customers and technology partners alike.

Now with that, I'll hand over to David to take you through our results and our outlook.

David Wyshner

Thanks, Martin, and hello, everyone. Today, I'd like to discuss our quarterly results, our balance sheet and liquidity and our outlook. Our financial results for the quarter ended June 30, our fiscal first quarter were in line with our expectations and position us to achieve the full year targets we laid out in May.

In the quarter, we generated revenue of $4.3 billion, which represents only a 2% decline in constant currency from our pro forma results a year ago. This includes 2 points of revenue growth we picked up from pass-through revenues related to our former parent. Because most of our revenue in any given quarter is the product of contracts signed over the prior several years, our revenue decline reflects the continuing effects of having been operated as a captive subsidiary of IBM prior to our spin off, not the future potential of our business.

Adjusted EBITDA in the quarter was $491 million. This represents an adjusted EBITDA margin of 11.4%. On a year-over-year basis, our adjusted EBITDA margin was down primarily due to the decline in revenue, a currency headwind of 60 basis points and a 50 basis point impact from some of our software licenses being treated as a subscription rather than a prepaid and amortized expense.

Notably, our gross margin increased 60 basis points sequentially from our March quarter to our June quarter. This is a better reflection of the operational progress we're making. Adjusted pretax loss was $50 million, which is sequentially consistent with our March quarter results and down year-over-year, primarily due to lower revenue and $48 million in currency headwinds. Among our geographic segments, we delivered year-over-year constant currency revenue growth in our Japan and strategic market segments and our strongest margins were in Japan and the United States. Changes in how various IBM-related costs are hitting each of our segments under our new commercial agreement with IBM complicate year-over-year margin comparisons by segment.

We address our customers' needs not only through our geographic operating segments, but also through our 6 global practices, cloud, applications data and AI, security and resiliency, network and edge, digital workplace and core enterprise. Our business mix is evolving to reflect demand with nearly 80% of our signings coming from cloud, apps data and AI, security and other growth areas and only 20% from core enterprise and zCloud. More importantly, our adjusted quarterly results were very much in line with our expectations.

Turning to our cash flow and balance sheet. Our adjusted free cash flow was negative $32 million in the quarter. We've provided a bridge from our Q1 adjusted pretax loss of $50 million to our free cash flow. Our gross capital expenditures in the quarter, including some CapEx due to our separation were $213 million, and we received $7 million of proceeds from asset dispositions. Working capital and other didn't contribute to cash flow in the quarter, but this is an opportunity for us for the year as a whole.

Our financial position remains strong. Our cash balance at June 30 was $1.9 billion, which reflects both the decline in the dollar value of our international cash and our use of $65 million for transaction-related payments. Our cash balance, combined with available debt capacity under committed borrowing facilities gave us $5 billion of liquidity at quarter end. Our debt maturities are well laddered from late 2024 to 2041. We had no borrowings outstanding under our revolving credit facility, and our net debt at quarter end was $1.3 billion. As a result, our net leverage sits well within our target range. We are rated investment grade by both Moody's and S&P and to add to that on Tuesday, which announced that they rate us as investment grade as well.

As we think about capital allocation, our top priorities are to maintain strong liquidity, remain investment grade and reinvest in our business. As we've said before, we view being investment grade as a commercial imperative given the importance of this to our customers. And because of the spin-related cash outlays we have in front of us, most of the free cash flow we'll generate this year is, in many ways, already spoken for.

As Martin mentioned, we're making rapid progress on our 3 As initiatives. Our momentum supports our expectation that over the medium term, our alliances initiative will drive signings, revenue and over time, roughly $200 million in annual pretax income. Our advanced delivery initiative will drive cost savings equating over time to roughly $600 million in annual pretax income and our accounts initiative will drive annual pretax income of $800 million. We're also pursuing growth in advisory and implementation services and among our global practices, which is incremental to the benefits coming from our 3 As initiative, and we see opportunities to control expenses throughout our business.

We expect that these efforts over time will contribute roughly $400 million in annual pretax income. Sometimes investors ask us what the market doesn't fully appreciate about the Kyndryl story? Here's 1 item I'd like to highlight from a financial perspective. We're a company that generated $134 million in pro forma adjusted pretax income last year, which has tangible plans to drive $2 billion of contribution to our annual pretax income over the medium term. The magnitude of the earnings growth opportunity we're tackling is a big deal and will be a foundational source of value creation for Kyndryl. I hope that margins update on our progress on these initiatives gives you confidence in our eagerness and ability to seize this enormous opportunity.

In light of the progress we're making on our key initiatives and in our business generally, we're reaffirming the fiscal 2023 earnings guidance we provided in May, and are updating our revenue forecast solely to reflect movements in exchange rates. In particular, we continue to expect to drive double-digit constant currency growth in signings in fiscal '23 compared to calendar year 2021. Consistent with the outlook we shared in May, we continue to expect our revenue to decline 3% to 4% in constant currency compared to the 12 months ended March 2022 and 4% to 6% in constant currency compared to fiscal 2021. With the dollar having continued to strengthen, this guidance now implies revenue of $16.3 billion to $16.5 billion this fiscal year.

Our outlook continues to be for our adjusted pretax margin to be in the range of 0% to 1%. This is consistent with our 2020 and 2021 pro forma results despite 120 basis points of expected currency headwinds this year, and we continue to expect our adjusted EBITDA margin to be 13% to 14% in fiscal 2023. As Martin mentioned, we believe demand for IT infrastructure services is largely insulated from broader macroeconomic trends. And to date, we have not seen any significant changes in our customers' approach.

Digital transformation and procuring talent, best practices and global scale continue to be important to large organizations. Let me comment on a few other macro factors that investors often ask about. First, while services demand feels solid, general price inflation is driving wage inflation. We've been doing well in terms of attracting and retaining the people we need, but higher prices and big headline inflation figures are impacting the salaries that existing employees and new hires expect.

We're also seeing inflationary pressures in other areas, especially in energy costs, but our contracts typically contain inflation protection mechanisms that mitigate the effects of rising costs. Second, currency movements are having an unusually pronounced impact this year, affecting not only the value of our foreign earnings, but also the dollar value of international cash and our margins since the compensation of our costs often differs from the currencies in which we source our revenues. Our hedging strategies and mitigating actions are helping us offset inflation and currency pressure. The currency alone is having a $200 million negative impact on our projected pretax earnings growth this year.

From a cash flow perspective, we continue to target about $750 million of gross capital expenditures and $700 million of net capital expenditures compared to about $900 million of depreciation expense. As a reminder, there is some seasonality in our revenues and margins with the October to December quarter typically being the strongest. While our results in our September quarter should be broadly similar to our June quarter, we see our full year margins being higher than our Q1 margins because of the favorable December quarter seasonality and the ramping of benefits from our 3 As initiatives.

Over the medium term, we remain committed to returning to revenue growth by calendar 2025, delivering margin expansion and driving free cash flow growth. We have a solid game plan to drive our progress, and this game plan starts with the steps we've already taken to expand our technology partnerships and with the meaningful initiatives we're implementing this year. Separately, we've gotten a number of questions, comments and [WOWS] from investors about 1 particular slide we published in May. This slide that provides a breakdown between our margin-challenged focus accounts in the rest of our business.

As this slide highlighted, our aggregate results masked the fact that within Kyndryl we have a strong $10 billion business, which we refer to as a blueprint for how we want to operate. This blueprint consists of accounts that represent about 60% of our revenue, generate average gross margins north of 20% and reflect our ability to get paid appropriately for the mission-critical services we provide. This blueprint is most of what we do and a source of stockholder value hiding in plain sight. And the reason that this value is underappreciated is our other roughly $8 billion of focused accounts revenue. This revenue stream generates virtually no gross margin and after SG&A expenses is losing money.

Our accounts initiative is all about the opportunity to make our focus accounts look more like the majority blueprint of our business over time by addressing elements of our customer relationships, that generate substandard margins. Over time, if we close even half of the gross margin gap between our focus accounts and our blueprint accounts, will generate the $800 million in incremental earnings that we've targeted from these accounts. That's why our accounts initiative is a major priority for us.

As Martin highlighted, in the June quarter, pretax margins associated with new signings tied to our focus accounts were up meaningfully. Since the beginning of the year, the overall pretax margin of our signings has been in the mid- to -high single digits. What that means is that of our P&L for the next few quarters reflected only our recently signed deals we'd be operating at mid- to high single-digit adjusted pretax margins, not the 0% to 1% margin generated largely by our pre-spin legacy signings.

In fact, even though our signings were down year-over-year in the June quarter when measured based on revenue, the gross profit we expect to generate over the next year from our June quarter signings is up year-over-year and its gross profit and then pretax profit that we're most focused on.

In closing, as an independent company, we're solidifying our position as a cost-effective gold standard provider of essential IT services. We're advancing towards the fiscal 2023 earnings targets we laid out in May. We're also executing on the strategies and initiatives that will drive longer-term progress, future growth and stronger earnings in our business. I'm particularly enthusiastic about our strong progress on our 3 As initiatives and the margins our recent signings will generate. Compared to our P&L, our tangible progress in these areas better exemplifies our potential are zeal to transform our business in our drive to create stockholder value.

With that, let me turn things back to Martin.

Martin Schroeter

Thanks, David. Before we turn to Q&A, let me remind you why we're so enthusiastic about Kyndryl's future. As an independent company, we are seizing our now larger market opportunity, bringing incremental and differentiated value to customers and focusing on driving profitable growth. We're committed to investing in our business, and we'll continue extending relationships with our ecosystem partners and customers. We are a trusted partner with tremendous expertise, experience and scale. And as technology continues to evolve, our customers look to Kyndryl to keep them operating efficiently and ahead of the technology curve.

Our 3 As initiatives will deliver substantial benefits. We have the financial flexibility to execute our growth strategy to invest in our people and to create a winning culture, a culture that will create significant value for our employees, our customers and our stockholders.

With that, David and I look forward to your questions.

Question-and-Answer Session


[Operator Instructions] We will take our first question from Tien-Tsin Huang from JPMorgan.

Tien-Tsin Huang

Okay. Great. Appreciate the enthusiasm, definitely came through on the call. I wanted to ask, I suppose, on signings, if that's okay. I'm curious about sort of visibility there and timing of revenue conversion, et cetera. Have you observed any changes? And I know you talked about double-digit signings growth looking ahead. So hence, the visibility question?

Martin Schroeter

Tien-Tsin, and thanks for joining the call. Look, a few things I'd say, first, obviously, our confidence in growing signings double digit this year stems from the pipeline that we're looking at. And we've got a terrific pipeline. We see it in the parts of our business where we're really focused, such as our A&IS business, which grew quite well this quarter as it did the prior quarter, such as the progress we're making with our hyperscale alliance partners. So we feel great about the pipeline but as you also know, we're really focused on the margin profile of these.

And as David noted, we -- the gross profit dollars, for instance, in the signings from just this most recent quarter, the gross profit dollars in the next year also grow within that signings pool. So while the overall signings for that short period, the 90 days, we're down, the gross profit dollars still provide us growth for the next 12 months, which again is our focus. So we feel really good about the pipeline. We feel really good about the teams executing in the areas that of our biggest focus, and we feel really good about the profit profile of what we're signing.

Now having said all that, look, when you're focused -- when one is focused on the quality of what you're signing and when one is really focused on making sure we get the right things into the backlog, that can elongate deal cycles that can elongate discussions with our customers. And look, we're okay because we want to get to the right signings -- the right signings profile, which we did in the most recent quarter, we did in the quarter prior to that.

So we see a great pipeline of the kinds of quality deals and the kinds of quality revenue streams to go into the backlog as evidenced again by the gross profit over the next year or as evidenced again by the margin profile. And David commented, I did as well in the prepared remarks, we both commented on the pretax margin profile of what's going into the backlog. So we feel good about the growth we see and -- probably more importantly, we feel really good about the quality and the profit profile of what's going in.

David Wyshner

And two things I just add related to the signings number. The June number -- the June quarter was a tough comp for us, we knew that going in because both of our two largest deals in calendar year 2021 fell in the June quarter, and those totaled more than $900 million. That created a tough comp for us. And obviously, we don't have that issue going forward. And then the second issue is that the December quarter is traditionally our biggest signings quarter. And as a result, how the second half of this calendar year plays out, particularly the December quarter ends up being a big driver of how we're going to get to double-digit signings growth for fiscal 2023.

Tien-Tsin Huang

I did have one, if you don't mind. I just want to ask on the gross margin since you mentioned it, we always like to look at gross margin as a proxy for contract execution pricing, labor costs, et cetera. So obviously, it sounds like that's doing well. There wasn't any unusual items there. But what about on the capital intensity side as well. Any change to consider there, especially as we think about cash flow conversion for the rest of the year?

David Wyshner

Yes. I think we continue to see the business becoming less capital intensive. Our CapEx is underrunning depreciation, and we expect that to be the case probably even a bit more so than it was in the June quarter as we look out over the remainder of the year. In addition, I think the amount of cash we end up outlining for capitalized software and transition cost, startup cost is probably going to underrun our amortization as well this year, which should be helpful to free cash flow.

So again, as we move to more advisory work and strengthen the margin profile of the business that we're signing, we see less capital intensity as part of that and that should be helpful to free cash flow, not only in fiscal 2023, but also over the longer term.


We'll go next to Jamie Friedman from Susquehanna Financial Group.

Unidentified Analyst

This is Spencer on for Jamie. Congratulations on the results. It seems that year is already tracking ahead of plan in some key metrics. Is the guidance just conservative or are there other considerations we should be looking at?

David Wyshner

I think the -- I think we feel very good about the progress that we're making on a number of fronts, particularly the strategic fronts, the 3 As and the margin at which we're signing up business. And when you look at something like advanced delivery where we've already achieved half of our full year target for the benefits that we expect to generate, it's a time that we're making good progress.

I'm hesitant to characterize the guidance in 1 direction or another. But I would point out that while we're making really good progress on the strategic front and with the 3 As and with the partnerships that we have, we have also been facing currency headwinds and the amount of currency impact on our EBITDA and our pretax margin, we currently estimate is a bit more than we would have estimated 3 months ago because of the way exchange rates have moved over this period of time.

So when we're seeing progress on the strategic front in areas that we control some of the areas that are outside of our control, such as exchange rates are -- have been a little bit more of a challenge. So I really don't want to characterize the guidance one way or another.

Martin Schroeter

Once again, thanks, everyone, for joining us today. We're delighted with the significant progress we made this quarter, obviously, in our 3 As and then getting our business back to profitable growth. We remain very excited about the opportunity ahead. We do serve our customers' mission-critical needs with more capabilities than ever before. And quite frankly, the idiosyncratic nature of a lot of the opportunities we have to turn this business around and the progress we're making in those keep us energized and motivated to deliver. So thanks again for joining, and we'll talk to you after the next quarter.


This concludes today's Kyndryl quarterly earnings call and webcast. You may disconnect your line at this time, and have a wonderful day.

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